Privacy policy

Privacy Policy
Last Updated: [November 15, 2025]

At PawMaxx, we value your privacy and are committed to being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains what data we collect, why we collect it, how it’s used, and the rights you have regarding your information.

By visiting our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Data You Provide

We collect personal information that you voluntarily give us when you place an order or interact with our website. This includes:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information (processed securely through Shopify or our payment providers)

We do not store your full payment details such as credit card numbers.

B. Automatically Collected Information

When you browse our store, certain data is automatically collected:

  • IP address

  • Browser type

  • Device information

  • Pages you view

  • Time spent on our site

  • Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for:

  • Processing and fulfilling orders

  • Customer support

  • Detecting and preventing fraud

  • Improving website performance

  • Sending important notifications (order confirmations, shipping updates, etc.)

  • Marketing emails (only if you consent)

We do not sell your personal data to third parties.

3. Sharing Your Information

We share your information only with trusted service providers necessary to run our business, including:

  • Shopify (platform provider)

  • Payment processors (e.g., Stripe, PayPal)

  • Logistics and shipping partners

  • Email service providers

Shopify stores your personal data securely. To learn more about Shopify’s privacy practices, please visit the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/customers

4. Cookies & Tracking Technologies

We use cookies to:

  • Keep your shopping session active

  • Save your preferences

  • Analyze site traffic and performance

You may disable cookies in your browser settings, but certain site features may not function properly.

5. Your Rights

Depending on your location, you may have rights such as:

  • Access to your personal data

  • Correcting inaccurate information

  • Requesting data deletion

  • Limiting data processing

  • Data portability

You may exercise these rights by contacting us.

If you are located in the EU, UK, or California, you may also exercise certain rights through Shopify’s Privacy Portal:
https://privacy.shopify.com/en

6. International Data Transfers

As we operate globally, your data may be transferred outside your country (including to the United States, Canada, and China), where our partners and servers are located. Shopify ensures data transfer protections compliant with GDPR.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders

  • Comply with legal, tax, and regulatory requirements

  • Resolve disputes

  • Maintain business records

8. Children’s Data

Our website is not intended for children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page. We encourage you to review it periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you may contact us:

Email: zyou.exe0108@gmail.com
Address: Our fulfillment center address will be provided upon request.